[crj100]

Hej derude

Har siden opstart benyttet mig af Suntrol's portal, og der har ikke været problemer.
Forleden "tabte" inverteren forbindelsen, men en "go online" klarede dette som så ofte før.
Men nu har jeg modtaget en mail fra Suntrol med flg.:
"Hello xxxx,

This e-mail is to inform you of events from the inverters in the solar power systems operated by you.

System Inverter group Inverter Time Event
Edelsvej Edelsvej Edelsvej Jan 8, 2017 9:10:02 AM TimestampError
Edelsvej Edelsvej Edelsvej Jan 8, 2017 9:11:28 AM TimestampError
Edelsvej Edelsvej Edelsvej Jan 8, 2017 2:56:29 PM TimestampError
Total events: 3 Jan 8, 2017 => View chart
Meaning of event codes:

Event Display text Display text
TimestampError Wrong timestamp
During the last transfer the data was sent with a wrong timestamp. Thus the inverter appears to not send any data.
The Software up­date Kostal com­mu­ni­ca­tion board II provides a permanent solution to the problem: http://www.kostal-solar-electric.com/Download/Updates.
If the problem occurs with Communication Board I devices there is currently no solution.
Note: You are receiving this e-mail because your system is set to receive a regular inverter events overview in the Suntrol portal.

Er det bare en "one off failure" eller er det noget som I andre med den gamle firmware (3.74) har set også? Så vidt jeg kan se, kan vi ikke opdatere firmwaren (kun muligt >5.0)

[flm]

Jeg har også bøvlet lidt de sidste dage, har fået ny router og troede i første omgang det havvde noget med den at gøre. Jeg har firmware 3.61 og mener heller ikke opdatering er mulig. Jeg tror problemet ligger hos Suntrol.

[kurt2000]

Hej

Jeg mangler data fra den 7, 8 og 9. Men ikke fra idag. Jeg ville tro at den ville have uploadet fra de dage hvis det var netværks problemer.

Mvh

[crj100]

(10-01-2017 13:38)kurt2000 Skrev:  Hej

Jeg mangler data fra den 7, 8 og 9. Men ikke fra idag. Jeg ville tro at den ville have uploadet fra de dage hvis det var netværks problemer.

Mvh

Jeg er "tilbage" på Suntrol, og de nævnte timestamp problemer har ikke vist sig siden. Dog mærkeligt at du ikke har fået uploadet de tre nævnte dage? Min samlede fint efterslæbet op.....

[Soegaard]

Jeg fik også fejlmedelelser de dage, men mest tror jeg, at det var fordi der var en meget ringe om ingen produktion.

[Srh]

Hmm. jeg får stadigt denne meddelelse næsten dagligt. Er der nogen der har fundet en løsning?

[bentpetersson]

Jeg modtager også dagligt den samme meddelelse. Jeg åbnede en ny tråd i forgårs.

[crj100]

Skrev indag til support på siden, og fik i løbet af 5 min svar. Super support!

“The problem is well known to us and is actually due to the portal itself.

In the short term, it can be solved by a new data push as you are already doing.
(Open the configuration (enter the serial number with a "s" in front of it in the address line of your Internet browser, e.g. http://s90353KCM0000K), re-enter the go online under 'Portal Code' and confirm by accept.)

Solves the problem until the next error message.


The error is basically in the firmware (time stamp compatibility) of your system/ old gen PIKOs in general. The devices have an ongoing running clock (not real time clock)
which needs to compatibily calculated with the timestamp in the portal for data transfer. As you can imagine, this is quite complex (the clock cares whether the device was 5 Minutes offline for example) and leads to the given error.
It has existed since the beginning of the cooperation (SolarWorld -Kostal). SolarWorld has solved it manually in the past, daily! (SolarWorld had third-party accessibility, could do the 'go online itself'),
but we do not have the capacities for that. And we don't want that either.

Since this behavior is of course not in line with good monitoring, we stand by
in contact with Kostal and give our best to quickly find a better solution.

Its part of our workset in the upcoming 3 weeks.


We apologize for any inconvenience and hope that you will be able to help yourself a little longer with the manual data push.

If you have any questions, please do not hesitate to contact us!”

Så mon ikke der kommer en løsning der for os “gamle” Kostal PIKO brugere...

[bentpetersson]

Vi skal med andre ord blot afvente en ny firmwareupdate fra Kostal. Et det rigtigt forstået?

[crj100]

@Bent
Det tror jeg ikke du skal regne med. Som jeg kan læse mig til, kan vi med 3.74 firmware ikke opdatere denne. Tror/håber fikset kommer via et samarbejde mellem portalen og Kostal.
Mvh Søren